Refund and Cancellation Policy

Last updated: 20 September 2026

Consultation fees

• Reschedule: you may reschedule a booked consultation once, free of charge, if you inform us at least 3 hours before the slot.
• Cancellation by you: cancel at least 3 hours before the slot and the fee is refunded in full. Cancellations after that, or not turning up, are not refundable because the slot is held for you.
• Cancellation by us: if the doctor is unavailable and we cannot offer you a suitable alternative slot, the fee is refunded in full.
• Technical failure: if an online consultation could not take place because of a failure at our end, you may choose a fresh slot at no cost or a full refund.

How refunds are made

Approved refunds are processed to the original payment method within 5 to 7 working days. The time taken by your bank or UPI provider to credit the amount is beyond our control.

Medicines

Medicines are dispensed against a prescription and prepared for the individual patient. For safety and hygiene reasons, dispensed medicines cannot be returned or refunded. If a courier package arrives damaged, inform us with photographs within 48 hours of delivery and we will replace it.

Treatment outcome

Fees are charged for the doctor’s time, case-taking and prescription. As with any medical consultation, the fee is not refundable on the basis of the outcome of treatment.

How to request a refund

Write to care@homeovalley.com or message +91-91551-49427 with your name, booking date and payment reference.